Built for hearing care
Generic CRMs don't speak hearing.SONUS AI™ is built by
and for audiologists.
| Topic | Generic CRM | SONUS AI™ |
|---|---|---|
| Customer file | Name, phone, a notes field | Left/right audiograms, degree of loss, hearing-aid history and lifestyle needs |
| Sales flow | Generic deal stages you define yourself | Test → trial → order → fitting → follow-up, in the order stores actually work |
| Reminders | Tasks you remember to set | Trial day 7, warranty expiry, supplies and hearing re-tests, scheduled for you |
| Products & stock | SKUs and quantities | Every unit's serial, ear side, fitting settings and warranty, tied to the customer |
| Reports | Revenue totals | Trial-to-sale, follow-ups, and the numbers for every store and every staff member |
Customer file
Generic CRM:Name, phone, a notes field
Left/right audiograms, degree of loss, hearing-aid history and lifestyle needs
Sales flow
Generic CRM:Generic deal stages you define yourself
Test → trial → order → fitting → follow-up, in the order stores actually work
Reminders
Generic CRM:Tasks you remember to set
Trial day 7, warranty expiry, supplies and hearing re-tests, scheduled for you
Products & stock
Generic CRM:SKUs and quantities
Every unit's serial, ear side, fitting settings and warranty, tied to the customer
Reports
Generic CRM:Revenue totals
Trial-to-sale, follow-ups, and the numbers for every store and every staff member
Already on another system? Your existing customer data can be imported. See integrations
One customer's journey
From first visit to follow-up, every step in one system
One customer file, audiograms included
Device record
Every hearing aid keeps its own record
From stock-in and trial to fitting, warranty and repairs, the serial number carries the history — every adjustment in one record.
- Model & finishModel, colour and ear — tied to the customer
- Serial numberTracked from stock-in and trial to fitting and warranty
- Charging & suppliesCharger, domes and supplies, with replacement reminders
- Receiver & domeReceiver length and dome size, in the fitting record
Device record
RIC rechargeable · Right
SN 24A-0317
Sample data
- StockedStore A · serial logged03/02
- 7-day trialDemo unit out03/11
- SoldOrder & invoice03/18
- Fitting & handoverFitting saved03/21
- First follow-up2 fine-tunes04/02
- Warranty endsReminder before2029/03
Two products, one dataset
Stores and HQ, on one system
Why SONUS SYSTEM
More stores, the same expert care
01
Senior know-how becomes every store's standard
Fitting suggestions, talking points and steps live in the system, so new staff work like veterans.
02
Numbers update daily, no waiting for month-end
Trials, sales and follow-ups are visible as they happen, so problems get handled this week.
03
Grow fast without losing quality
One workflow and record format, so a new store is on track from day one.
Adopt with confidence
Secure data, a stepwise rollout
Security
Every layer protects audiograms and history
- Role-based access
- TLS 1.3 in transit, AES-256 at rest
- A full access and change log
- Data stored in Taiwan under the PDPA
Implementation
About 2–3 months, three signed-off phases
- 01Build & prepare~4–6 weeks
- 02Pilot & tune2–4 weeks
- 03Roll out~2 weeks
Pilot in 1–2 stores first, expand once it's stable. No store downtime.
See the rolloutResources
Reading for hearing-care operators
NVIDIA Inception Program
SEER SONUS™ is a member of NVIDIA Inception
NVIDIA's program for AI startups, offering technical resources and a global ecosystem.
Learn about NVIDIA InceptionMake every fitting a company asset
A 30-minute demo, walked through on your own store workflow.