tono™ · What it does
The store's day, just ask
Ask in plain words. It reads records, bookings, stock and history — and shows you anything before it acts.
Sample data. Suggestions are guidance — fitting decisions stay with the audiologist.
Two bookings and three calls today. Suggested order:
I'll have Mr. Lin's trial notes ready before he arrives.
Fitting problems
“I still can't hear,” and it helps you find out why
A new staff member facing a fitting complaint doesn't have to wait for a senior colleague. tono asks the right questions, then gives direction from a clinical library.
Asks before it guesses
Like a senior audiologist, it first pins down brand, situation, onset and hearing loss — reading the audiogram itself when it's on file.
Root cause from a clinical library
It matches similar cases in the clinical library, explains the likely cause and where to go in the fitting software.
Direction down to the band
For Phonak and Signia it suggests low/mid/high gain and MPO steps plus advanced features; for Starkey, ReSound, Oticon, Unitron and Vista it gives the mechanism, path and direction.
Let me confirm four things:
Likely cause: speech isn't standing out from the noise, and directionality isn't doing its job.
Where: Target › Fine-tuning › Speech in noise
Start small and have him listen in store; if it's still off, book a visit so the audiologist can confirm in person.
Sample content. Suggestions are guidance; fitting stays with the audiologist.
What it knows
Manuals, specs, clinical knowledge — one question away
Not a generic chatbot. Behind tono is a knowledge base built for hearing care stores, plus your store's own data.
Hearing aid specs
3,300+ models: gain, fitting range, battery, water rating, Bluetooth, channels, style.
Fitting software
Step-by-step paths in Phonak Target, ReSound Smart Fit and more.
Accessories & Bluetooth
Pairing guides, TV and remote-mic accessories, charging, care and troubleshooting.
Audiology concepts
Occlusion, real-ear measurement, compression, directionality, venting, frequency lowering, NAL-NL2/DSL.
Explaining features
What each brand's features do, who they suit, and how to explain them in plain words.
Your store's own data
Customer records, audiograms, bookings, stock, follow-ups and history — read with your own account permissions.
Brands in the spec library
Knowledge answers show which sources they used. When nothing is on file, it says so instead of making something up.
A day with tono™
From opening to close, right beside you
- 09:00
09:00
Before opening: today at a glance
Ask “what's on today” — bookings, follow-ups and expiring warranties, already in order.
What's on today? - 10:25
10:25
Before the customer walks in
Ask from the customer's page — audiogram, last visit, trial day, in one paragraph.
Where did we leave off with Mr. Lin? - 10:40
10:40
Mid-visit, while recording
Ask from the bottom of the recording panel without stopping — or just speak.
Where's restaurant mode on this model? - 11:10
11:10
Book the next visit
One sentence finds an opening and lists the booking; it's created only when you confirm.
Book him for a tune-up in two weeks - 15:30
15:30
Paperwork, pre-filled
Orders, warranties, repair tickets — tono fills what it knows; you check and submit.
Start a repair ticket for Mrs. Wang - 19:00
19:00
Before closing, nothing missed
Calls not yet made and follow-ups still open, one last reminder.
Anything left for today?
Snap a photo
Photograph the paper, it knows where it goes
Warranty cards, handwritten forms — send tono a photo. It recognises the document, matches the customer and fills a draft. Anything unclear is marked yellow for you to check.
- Always an option to just attach it
- The customer counts only when you confirm
- tono opens the form; it never submits it
WARRANTY
Always there
On every SONUS AI screen, one click away
Docked, never in the way
One click in the header opens it on the right; your work stays put.
There while you record
Ask from the foot of the recording panel while the transcript keeps running.
Knows who you're looking at
Open it on a customer's page and it answers about that customer.
MAKE IT tono™ YOURS
Everyone's tono™ is different
Icon, colour, tone of voice — each staff member picks their own, and it follows their account. Try it:
Icon
Colour
Tone of voice
Energy
The difference
Same day, far less back-and-forth
A customer asks how to pair Bluetooth
Dig through the manual, call the manufacturer
Ask once, get the steps
A new hire gets a fitting complaint
Wait for a senior audiologist to be free
tono asks the right questions and gives direction; the audiologist confirms
Planning the day before opening
Check bookings, action list and warranties one by one
“What's on today?” — already in order
Before a customer walks in
Click through several pages to piece it together
Audiogram, last visit, trial day — one paragraph
Paperwork at fitting
Fill every field by hand
Pre-filled with what it knows; you check and submit
31
things it can look up or do
3,300+
hearing aid models in its spec library
0
messages it sends to customers on its own
Principles
It helps, you decide
You decide
Suggestions are guidance; fitting decisions stay with the audiologist.
Shows before it acts
Before booking or cancelling, it lists what it will do and waits for your confirmation.
Follows roles
Changing a customer's status or adjusting stock is reserved for managers.
FAQ
Questions
No. tono™ is built into SONUS AI — it's in the header of every screen once you sign in.
No. For bookings, cancellations or new records it lists what it will do and waits for you to confirm. Changing a customer's status or stock is limited to managers.
Treat answers as guidance. Knowledge answers show which sources they drew on, and say so when there's nothing on file. Fitting decisions stay with the audiologist.
No. It tells you who to contact; you reach out yourself.
It reads your store's customers, bookings, stock and history; it draws on a spec library and clinical knowledge base built for hearing care; and it never changes anything without your confirmation. A general chatbot does none of these.
No. tono looks things up with your own account permissions — if you can't see it in SONUS AI, neither can it.
Especially. How to triage a fitting complaint, where a setting lives in the software, how to pair Bluetooth, how to explain a feature — they can just ask instead of waiting for a senior colleague.
Yes — tap the microphone next to the input and speak.
Icon, colour, tone and answer length are set per staff member and follow their account — even on a shared store iPad.