Terms of Service

1. Acceptance and Contractual Relationship

• These Terms govern all access to, browsing of, registration for, login to, and use of the Services.
• If you use the Services on behalf of a company, clinic, healthcare institution, store, or other legal or unincorporated entity, you represent and warrant that you have the authority to bind that organization to these Terms; in that case, references to "you" also include that organization.
• Where the Company has entered into a separate written agreement with you or your organization, such as a Master Service Agreement, Order Form, Data Processing Agreement, NDA, trial agreement, or project contract, such documents apply alongside these Terms; in the event of conflict, the individual written agreement prevails.

2. The Services

• The Services may include, without limitation: the Company website, product information, contact and appointment forms, account systems, administrative consoles, customer dashboards, professional-user dashboards, surveys, data upload and management, report generation, suggestion and recommendation features, notifications, customer-service features, and other related modules.
• The Company reserves the right to add, modify, suspend, or discontinue all or part of the Services at any time as business needs require, without obtaining prior consent.
• The Services may include AI-generated content, rule-engine results, predictive analytics, summaries, suggestions, rankings, prompt text, automated scripts, reports, or other automated output. Such output serves as an informational aid and workflow support, and the Company does not warrant that it is accurate, complete, timely, or suitable for every situation.

3. Accounts and Access Eligibility

• You must provide registration information that is true, accurate, complete, and kept up to date.
• You are responsible for safeguarding your account, password, and authentication credentials, and bear full responsibility for all activity conducted through your account.
• If you discover unauthorized use of your account, a risk of disclosure, or any other security anomaly, you must notify the Company immediately.
• The Company may limit the number of accounts, login methods, API call quotas, upload capacity, storage, or other usage conditions based on the service plan, role permissions, organizational structure, and security risk controls.

4. User Obligations and Prohibited Conduct

You agree and undertake not to:

5. Responsibility for Submitted Data

You bear sole and exclusive responsibility for all data you upload, enter, submit, or otherwise provide to the Services.

You represent and warrant that:

• You have the legal right to provide such data
• The collection, processing, use, and upload of such data comply with all applicable laws and contractual requirements
• Where third-party personal data or medical or health-related data is involved, you have completed all required notice, authorization, or consent procedures as required by law

The Company may, for purposes of security, legal compliance, or service operations, require you to provide evidence of your right to provide the relevant data.

6. AI Output and Limits on Professional Liability

The Services may provide AI-generated suggestions, recommendations, explanations, summaries, scripts, rankings, analytical reports, or other output.

You understand and agree that such AI output may be inaccurate, incomplete, delayed, biased, or unsuitable for a particular case.

Unless expressly committed by the Company in writing, the AI output of the Services is provided solely for internal reference, workflow support, training, or decision support, and does not constitute medical diagnosis, treatment advice, legal opinion, accounting opinion, or any other professional advice.

Where your use involves patients, customers, consumers, or other third parties, you must ensure that final review, judgment, and communication are carried out by suitably qualified professionals.

You may not present the output of the Services as a medical conclusion made by the Company, nor rely on it as the sole basis for any decision.

7. Availability, Changes, and Interruptions

The Company will use commercially reasonable efforts to maintain availability of the Services, but does not warrant that the Services will be uninterrupted, error-free, delay-free, or fully suited to your specific requirements.

The Company may suspend or limit all or part of the Services for system maintenance, version upgrades, security patches, security incidents, equipment failures, third-party vendor issues, legal requirements, or other necessary reasons.

In the event of an urgent security risk, abuse of the Services, unauthorized access, compliance concerns, or a material breach, the Company may immediately restrict, freeze, or terminate your access without prior notice.

8. Intellectual Property

All intellectual property rights in the Services and all related software, code, user interfaces, visual design, layout, data structures, trademarks, logos, text, images, audio, video, technical documentation, algorithmic models, and content belong to the Company or its lawful licensors.

Provided you comply with these Terms, the Company grants you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited right to use the Services solely for the agreed purposes.

Except as expressly permitted by law or with the Company's prior written consent, you may not reproduce, distribute, publicly transmit, lease, sell, adapt, translate, edit, or extract the content of the Services, create derivative works based on the Services, or otherwise exploit them in any way.

9. User Content and Feedback

You retain your existing intellectual property rights in the content you upload or submit; however, for purposes of providing, operating, improving, and securing the Services, you grant the Company the right to use, process, store, back up, transmit, reproduce, and display such content to the extent necessary.

If you provide any suggestions, comments, feedback, improvement ideas, or feature requests, the Company may use them freely, without charge or restriction, unless otherwise agreed in writing.

10. Fees, Payment, and Trials

If you use a paid plan, you must pay the applicable fees, taxes, and other amounts due on time, in accordance with the quote, order form, contract, or terms published on the Company website.

Unless otherwise agreed, fees paid are non-refundable.

Trial plans, test releases, beta versions, or free plans may carry feature limits, data capacity limits, retention limits, or other special usage conditions.

After reasonable notice, the Company may adjust pricing structures, plan contents, billing methods, or usage quotas; customers under signed contracts are handled in accordance with their respective agreements.

11. Third-Party Services

The Services may integrate third-party cloud services, push-notification services, authentication services, analytics tools, mapping services, cloud storage, payment gateways, or other technical services. You understand and agree that:

• The availability, performance, and compatibility of such third-party services may affect the normal operation of the Services
• Such third-party services may be subject to their own terms of service and privacy policies
• The Company is not fully responsible for third-party services that are not under its control

12. Privacy and Data Protection

The processing of personal data in connection with your use of the Services is governed by the Company's Privacy Policy. Enterprise or institutional customers may sign a separate Data Processing Agreement, or set out the allocation of data-protection responsibilities in a Master Service Agreement. To request our Data Processing Agreement template, Contact us.

For any questions about these Terms or data protection, contact us by email at contact@seersonus.com.

13. Confidentiality

If, in the course of using the Services, you access or obtain the Company's non-public information, including without limitation product specifications, pricing data, business processes, technical information, internal documents, test results, and commercial strategies, you may not disclose such information to any third party or use it for any purpose other than the Services, except as required by law or with the Company's prior written consent.

14. Disclaimer of Warranties

Except as mandatorily required by law or expressly agreed in writing by the parties:

15. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of the Services or these Terms, including without limitation lost profits, lost revenue, loss of goodwill, data loss, business interruption, and the cost of procuring substitute services.

Where the Company remains liable under applicable law, and unless otherwise agreed in a written contract, the Company's aggregate liability to you is capped at the total fees actually paid by you to the Company for the relevant service in the twelve (12) months preceding the event giving rise to the liability; for users on a free plan, the cap is NT$10,000.

The foregoing limitations do not apply to damages caused by the Company's willful misconduct or gross negligence, nor do they exclude any liability that cannot be excluded or limited by law.

16. Indemnification

You shall fully indemnify the Company, its affiliates, directors, supervisors, officers, employees, agents, and partners against any damages, claims, investigations, litigation, administrative penalties, costs, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, unlawful use of the Services, infringement of third-party rights, or lack of lawful title to the data you submit.

17. Term, Suspension, and Termination

These Terms take effect when you begin using the Services and continue until the service relationship between the parties ends.

You may stop using the Services at any time; to delete your account or terminate the contractual relationship, follow the procedures established by the Company.

If you breach these Terms, the law, or third-party rights, or the Company reasonably believes your use poses a security, compliance, fraud, abuse, or operational risk, the Company may suspend or terminate all of your rights to use the Services at any time.

Upon termination of these Terms, provisions concerning intellectual property, confidentiality, limitation of liability, indemnification, dispute resolution, and others that by their nature should survive remain in effect.

18. Governing Law and Jurisdiction

These Terms are governed by and construed under the laws of the Republic of China (Taiwan). For any dispute arising out of or relating to these Terms or the Services, the parties agree that the Taiwan Taipei District Court shall be the court of first instance, except where mandatory jurisdiction provisions apply.

19. Amendments

The Company reserves the right to amend these Terms at any time. The amended version will be posted on this website or within the service interface and takes effect on the date of posting. Continued use of the Services after an amendment constitutes acceptance of the revised Terms.