SONUS AI is the audiologist's in-store assistant — it reads the audiogram, recommends hearing aids, prepares the talking points, and follows up on every customer automatically.

One system — lifting conversion, data value, and frontline productivity.

SONUS AI is already running in partner stores today.

Scroll

System Architecture

One complete
intelligent value chain

From booking to after-sales follow-up, six modules connect seamlessly along the customer journey — a standardized pipeline, not a pile of features.

Fitting AI

AI-Powered Fitting

Auto audiogram interpretation and needs matching produce structured recommendations and rationale

Sales Strategy

Sales Intelligence

Talking points, objection handling, and expectation guidance

Service Records

One-page record of fitting, trial, and decisions with full timeline and handover trail

Customer Tracking

Lifecycle Tracker

Auto-generated follow-up tasks, due reminders, and outcome categories

Appointments

Smart Booking

Calendar view by store and staff, linked to follow-up scheduling

Inventory Control

Inventory Sync

Real-time stock lookup, inter-store transfers, and recommendation-inventory linkage

End-to-End Workflow

Designed around
the audiologist's workflow

/ 05

Booking & prep

Reception is prepped before the customer even arrives.

Auto-compile the survey and existing data into a pre-visit summary, flagging budget range, key scenarios, and open questions so reception is prepared.

Step 01Before the visit

AI Pre-Visit Summary

Main concern centers on understanding in noisy settings

First-time wearer — allow more explanation time

Confirm interaural difference and tinnitus history first

To Confirm

Tinnitus?Prior assessment?Family present?

Smart Booking

Today's Schedule

AI managing 4 appointments

Scheduling…

Mr. Chang

10:00 AM · First fitting

Mrs. Wang

11:30 AM · Follow-up tuning

Ms. Lee

1:30 PM · AI auto-reschedule

Ms. Lee moved to 1:30 PM — auto-added to schedule

Just now

Step 02During the visit

Profile Summary

Chief complaint: Difficulty understanding in group conversation

History: Occasional tinnitus, no prior wear

Communication: Family involved in decision

Key Points

High-frequency loss — lead with speech clarity

First-time wearer — reinforce adaptation guidance

Next step: move to plan comparison

Real-time Transcription

Live Transcription

REC 00:14:23

「Lately my understanding of high-frequency speech has clearly worsened, especially in crowded or noisy places.」

SOAP note generatedSynced to CRM

Step 03After the visit

Customer Criteria

Budget: Mid-high

Scenario: Home / dining

Profile: First-time, clarity-focused

Top 3 Recommendations

Plan AHigh match

Most balancedMatches problem scenarios

Plan BOn budget

Most comfortableGood for first-time wear

Plan CAlternative

Best valueCompares with A/B

Multi-Model Recommendation

Step 04At purchase

Plan A · Most balanced

Trial feedback: High-freq. improved

Tuning need: Lower noise floor

Customer: Agreed to buy

Deal confirmed

QuoteGenerated

Serial checkReady

WarrantyCreated

DeliveryPending handoff

Automated Dispensing

Step 05After purchase

Follow-up Points

Day 15

Confirm comfort

Day 30

In-store tuning

Day 90

Long-term review

Next Steps

Care follow-up

Keep tracking real-world results

Family needs

Reach out to family with advice

Re-engagement list

Add to repeat-business watchlist

Lifecycle Management

Screens and data are illustrative, for demonstration only

Shared Data Layer

Capture every customer record
in full

Every kind of customer record — no longer scattered across tools and people, but accumulating in one profile.

Survey Data

Audiogram

Recommendation Rationale

Trial Records

Talking Points

Follow-up Records

Unified Customer Profile

Every module shares one record — accumulating, auto-linked, and synced in real time.

Turningeveryserviceintoalong-termoperatingassetforthestore.

Built for Every Role

Frontline, managers, and HQ all on
the same system, working together

Different roles, one shared data and process context

Frontline Store Staff

Put reception, records, recommendations, explanation, and follow-up into a grounded workflow.

Fewer omissions and rework
Better-grounded recommendations
More consistent communication
Follow-up no longer relies on memory

Store & Regional Managers

See whether the process is followed, and where cases or staff need attention.

Track case progress
See record completeness
Monitor follow-up execution
Spot process drift and training needs

Brand & Headquarters

Turn experience, process, and results scattered across stores into manageable operating data.

Greater cross-store consistency
See recommendation and service gaps
Identify training priorities
Support retention and long-term strategy

滑動

Frontline Store Staff

Put reception, records, recommendations, explanation, and follow-up into a grounded workflow.

Fewer omissions and rework
Better-grounded recommendations
More consistent communication
Follow-up no longer relies on memory

Store & Regional Managers

See whether the process is followed, and where cases or staff need attention.

Track case progress
See record completeness
Monitor follow-up execution
Spot process drift and training needs

Brand & Headquarters

Turn experience, process, and results scattered across stores into manageable operating data.

Greater cross-store consistency
See recommendation and service gaps
Identify training priorities
Support retention and long-term strategy

FAQ

Quick answers to your questions

Ready to make in-store fitting
more standardized and efficient?

Book a demo to see how SONUS AI can support your store — or take a look at plans and pricing first.

SONUS AI — the AI operations system built for hearing-aid stores

One complete intelligent value chain

Fitting AI

Sales Strategy

Service Records

Customer Tracking

Appointments

Inventory Control

Designed aroundthe audiologist's workflow

Booking & prep

To Confirm

Today's Schedule

Capture every customer record in full

Unified Customer Profile

Frontline, managers, and HQ all on the same system, working together

Frontline Store Staff

Store & Regional Managers

Brand & Headquarters

Frontline Store Staff

Store & Regional Managers

Brand & Headquarters

FAQ

Ready to make in-store fittingmore standardized and efficient?

One complete
intelligent value chain

Designed around
the audiologist's workflow

Capture every customer record
in full

Frontline, managers, and HQ all on
the same system, working together

Ready to make in-store fitting
more standardized and efficient?