How long does rollout take?

A full rollout takes about 2–3 months in three phases: build, pilot, and roll-out to all stores. We pilot in one or two stores first and expand once it's stable.

How accurate are the recommendations?

It learns your product mix and fitting logic. Senior staff review early on; as usage builds, most recommendations can be used as-is. The audiologist always decides.

What if customer data is incomplete?

It flags what's missing so you can fill it in. The more complete the data, the sharper the recommendations.

Can it integrate with our systems?

Yes — Noah audiology data, common ERP / POS and inventory systems, single sign-on and LINE, plus a standard API with webhooks.

How is pricing calculated?

A one-time implementation fee, an annual licence and a monthly fee per store, quoted on your store count and needs.

SONUS AI™ · Stores

Customers, bookings, trials and sales in one system.

Search across stores
Name, phone or ID, including customers of your other stores.
One file per customer
ID, phone and age. Click through to the full record.
One sidebar for the day
Customers, bookings, pipeline, demo devices, repairs.
Customer status
Prospects and aftercare, each with next steps.
Next appointment
Who's booked and who isn't, in one column.
tono™
Ask about fitting, models or products.

02Customer details

Everything about the customer, in one place

Details, family contacts, subsidy papers and current hearing aids, all recorded on one page.

03Audiogram

Draw the audiogram right in the system

Air and bone conduction and UCL for each ear. PTA is worked out as you draw.

04AI recommendation

A pitch tailored to each customer

AI ranks devices from the audiogram and the customer's own goals, and ties every feature to the moments they care about: dinners, restaurants, phone calls.

05Customer journey

Every visit, in context

Audiograms, SOAP notes and service records on one timeline.

06Sales pipeline

From trial to sale, nothing slips

Every customer's stage, and what's overdue, on one board.

07Analytics

Your numbers at a glance

Revenue, conversion and store visits, updated every day.

08tono™

Ask tono™, the AI assistant

It reads the customer's record. Ask about fitting, models or products.

09SONUS MANAGE™

HQ sees every store

Every store's work, visible to HQ in SONUS MANAGE.

Explore SONUS MANAGE

Six Modules

Six modules, one customer journey

From booking to aftercare, on one shared customer profile.

01

Fitting AI

Reads audiograms, ranks devices with reasons

Audiogram Analysis

Hearing Assessment Records

Latest

Comprehensive hearing assessment - Audiologist Lee

Moderate sensorineural hearing loss, both ears

3 months ago

Follow-up assessment - Audiologist Kang

Hearing moderately stable, no signs of deterioration

6 months ago

Initial assessment - Audiologist Lee

Preliminary hearing screening

Assessment Recommendations

Routine hearing follow-up

Recommend a follow-up assessment in 3-4 months

Hearing aid assessment

A good candidate for hearing aids; a trial is recommended

Hearing protection

Avoid prolonged exposure to noisy environments

02

Sales Strategy

Talking points, objections, expectations

Personalized Sales Strategy

Customer Mindset

•Values product quality and advanced technology
•Cares about aesthetics and discreetness
•Moderately price-sensitive; accepts fair pricing

Lead ProductRIC 充電式 P90-R

Target Price$ 95,000

Close Probability85%

Suggested Communication Plan

Opening

Based on your assessment results and lifestyle needs, we've selected the best-fit hearing aid options for you

Product Pitch

Latest chip technology, auto-adjusts in noise, with Bluetooth connectivity

Address Concerns

Arrange a trial to show the discreet design and range of color options

Close the Deal

Apply a promotion and fast-track the fitting process

Care Priorities

Social Life

Better hearing supports family gatherings and social interaction

Environmental Adaptation

Clear hearing across environments, with on-demand support

Building Trust

Emphasize brand reliability and comprehensive after-sales service

Things to Note

Avoid

•Don't apply hard-sell pressure
•Avoid criticizing their taste or negative remarks
•Give the customer plenty of time to decide

Bonus Points

•Provide thorough product explanations
•Offer a free hands-on experience
•Highlight the convenience of after-sales service

03

Service Records

One-page records, traceable handovers

Consultation Records

Follow-up assessment

Jan 15, 2024, 14:30

Chief complaint: Customer reports difficulty following conversation while dining out and trouble on phone calls, and would like to improve their hearing.

Findings: Moderate sensorineural hearing loss in both ears, slightly worse than the previous assessment. Hearing aids recommended.

Initial assessment

Nov 10, 2023, 10:00

Chief complaint: Gradually declining hearing, with difficulty communicating with family.

Findings: Mild-to-moderate sensorineural hearing loss in both ears.

Consultation

Aug 20, 2023, 15:30

Chief complaint: Wants to learn about hearing aids.

Findings: Preliminary hearing assessment.

04

Customer Tracking

Auto follow-up tasks and reminders

Store

Owner

Trial

Budget range

Source

Interaction date

Total customers

248

Today's visits

5

Pending follow-up

12

On trial

8

Close rate (MTD)

68%

Prospects

62

0 selected

Name

Gender

Created / Store

Last service

Next appointment

Status

Active

Actions

David WangVIP

Age 65

Male

2026/06/24

Taipei · Lee

2026/06/18

1 visit

Unscheduled

Closed

Active

Mei Lin

Age 58

Female

2026/06/22

Taichung · Chen

2026/06/15

1 visit

Unscheduled

Prospect

Active

Eric ChangVIP

Age 72

Male

2026/06/20

Taipei · Lee

2026/06/14

3 visits

Unscheduled

Closed

Active

Lily Liu

Age 45

Female

2026/06/19

Kaohsiung · Wang

—

0 visits

Unscheduled

Prospect

Active

Ken Chen

Age 68

Male

2026/06/17

Taichung · Chen

2026/06/12

2 visits

Unscheduled

On trial

Active

Sophia Huang

Age 61

Female

2026/06/16

Taipei · Lee

2026/06/13

2 visits

Unscheduled

On trial

Active

James Wu

Age 54

Male

2026/06/14

Kaohsiung · Wang

—

0 visits

Unscheduled

Prospect

Inactive

Showing 1–7 of 248 customers

...

05

Appointments

Calendar by store and by staff

Appointment Scheduling

System OKJune 24, 2026

D

Demo User

Administrator

Appointment Scheduling

Manage all customer appointments and schedule consultations

Today's Appointments

8

+12% vs. yesterday

This Week's Appointments

34

+8% vs. last week

Pending

5

Action needed

Completion Rate

92%

On target

8Today

Show:

June 2026Today

23 appointments this month

Sun

Mon

Tue

Wed

Thu

Fri

Sat

31

1

09:00 Ms. Wang

14:00 Mr. Lee

2

10:30 Mr. Chen

3

4

11:00 Mr. Huang

15:30 Mr. Liu

5

09:30 Dr. Chang

6

7

8

10:00 Mr. Huang

14:30 Dr. Lin

9

10

13:00 Mr. Chen

11

09:00 Mr. Chou

10:00 Ms. Lee

12

13

14

15 (Today)

10:30 Mr. Chang

14:00 Mrs. Ku

16:30 Mr. Te

16

11:30 Dr. Ku

17

18

09:30 Mr. Chen

15:00 Ms. Chang

19

20

21

22

10:00 Mr. Chen

23

14:30 Mr. Te

24

25

11:00 Mr. Chang

16:00 Ms. Kou

26

27

28

29

13:30 Mr. Chi

30

31

15:30 Mr. Hsin

1

2

3

Appointment Sync Status

Synced

Last synced: 5 minutes ago

Monitor appointments coming in from the cloud

Sync Status

Normal

System running normally; auto-sync is enabled

Pending Appointments

3

New cloud appointments awaiting confirmation

Today's Online Appointments

5

Appointments booked online by customers today

Auto-sync

06

Inventory

Live stock behind every recommendation

SEER SONUS

/Inventory Overview

System normal·2026/06/24

D

Demo User

Inventory Overview

Monitor store inventory in real time to optimize restocking and turnover

+8%

81

Total stock

Across all items

8

Product types

Across 8 brands

Restock needed

3

Low-stock alerts

Includes urgent restocks

$ 6,968,000

Total inventory value

Estimated current market value

Inventory List

Product	Stock Status	Unit Price	Location
RIC 充電式 P90-R 品牌 A · Rechargeable hearing aid	15/ 30In stock	$ 89,000 Total: $ 1,335,000	Zone A-01 Brand A distributor
miniRITE M1 miniRITE R 品牌 B · Rechargeable hearing aid	3/ 20Low	$ 95,000 Total: $ 285,000	Zone A-02 Brand B distributor
RIC 充電式 440 mRIC R D 品牌 C · Rechargeable hearing aid	22/ 25In stock	$ 88,000 Total: $ 1,936,000	Zone A-03 Brand C distributor
RIC 充電式 Charge&Go 7X 品牌 D · Rechargeable hearing aid	8/ 20In stock	$ 92,000 Total: $ 736,000	Zone A-04 Brand D distributor
RIE 充電式 9 (M&RIE 961) 品牌 E · Rechargeable hearing aid	2/ 15Urgent	$ 87,000 Total: $ 174,000	Zone A-05 Brand E distributor
RIC AI 2400 RIC R 品牌 F · Rechargeable hearing aid	12/ 20In stock	$ 98,000 Total: $ 1,176,000	Zone B-01 Brand F distributor
RIC 電池式 P70-312 品牌 A · Battery hearing aid	18/ 25In stock	$ 68,000 Total: $ 1,224,000	Zone B-02 Brand A distributor
miniRITE miniRITE R 品牌 B · Rechargeable hearing aid	1/ 15Urgent	$ 102,000 Total: $ 102,000	Zone B-03 Brand B distributor

Recent Activity

Received×5

10:30

RIC 充電式 P90-R

Operator: Mia Lin

Dispatched×2

09:15

miniRITE M1

Operator: Lena Chen

Adjusted×3

Yesterday 16:45

RIC M440

Operator: David Wang

Stocktake

Yesterday 08:00

All items

Operator: System

Low-Stock Alert

Immediate restock required

miniRITE M1 miniRITE R

品牌 B

Remaining:3/ 5

Low

RIE 961 (M&RIE)

品牌 E

Remaining:2/ 5

Urgent

miniRITE R1

品牌 B

Remaining:1/ 5

Urgent

This Month

Inbound count24

Total received: 156 units

Outbound count31

Total dispatched: 89 units

Turnover rate68%

+12% vs. last month

One record

Unified Customer Profile

Every module writes to the same record — every visit becomes a lasting store asset.

Surveys
Audiograms
Rationale
Trials
Talking points
Follow-ups

Fitting AI

AI suggests, the audiologist decides

The fitting AI reads the audiogram and the customer's record and ranks options with reasons. Accepting, adjusting or choosing another is always the audiologist's call.

01Reads
Audiogram and record
The audiogram, intake survey and the customer's history become fitting criteria — and anything missing is flagged.
Audiogram & recordSample data01
Right×LeftHigh-frequency loss
Main issue
Speech in noise
Settings
Family meals, TV
Prefers
Rechargeable, discreet
Experience
First-time wearer
02Suggests
Ranked options, with reasons
From your store's products and live stock, 2–3 ranked options — each with its reasons and talking points.
Fitting AI suggestionSuggestion02
Plan ARIC · rechargeable
Strong high-frequency gain, a speech-in-noise program
Plan BIn-ear · discreet
Most discreet; mind venting and batteries
Plan CRIC · standard
Budget-friendly, basic noise support
Talking point: lead with speech clarity, then looks and budget.
03Decides
The audiologist decides
Accept, adjust or choose another — the audiologist decides. The decision and reasons go back to the record, and the system learns your store's fitting logic.
Audiologist's decisionHuman call03
Plan A · RIC rechargeable
AcceptAdjustChoose another
Audiologist's note
7-day trial first; fine-tune the highs at the follow-up.
Decision and reasons saved to the record

The AI only suggests — it never decides for the audiologist.

End-to-End Workflow

Built around the audiologist's workflow

01Pre-visit

Booking & prep

Surveys and past records become a pre-visit brief, ready before the customer walks in.

SONUS AIAI working…Step 01 · Pre-visit

AI pre-visit brief

Main issue: speech in noise
First-time wearer — allow extra time

To confirm

TinnitusPast testsFamily

Screens and data are illustrative

Pre-visit

Visit

Planning

Purchase

Aftercare

tono™ · AI assistant

Questions? Ask tono™

Built into every SONUS AI screen. Fitting, models, products — it reads the customer in front of you.

Meet tono™

A day in the store

From opening to close, one system

Everything lands in the same data — no more handovers by word of mouth.

09:30
Before opening
Today's bookings, follow-ups due and trials ending soon — on one list.
Bookings & tasks
10:30
Hearing test
The audiogram and test record go into the customer's file, along with the SOAP note.
Customer record
11:15
Trial
A demo device goes out with its serial and return date logged; the reminder is automatic.
Demo devices
14:00
Sale & handover
Order, per-ear serials and warranty set up in one go — the pipeline moves on by itself.
Sales pipeline
16:00
Repair intake
Log the repair and track it — when the customer asks, the answer is right there.
Repairs
18:30
Closing
The day's sales and stock movements roll up automatically — HQ sees them in SONUS MANAGE.
Analytics

Built for Every Role

Frontline to HQ, one system

01
Frontline staff
- Grounded, consistent recommendations
- Follow-ups that don't rely on memory
Sees every day
Today's bookings
Follow-ups due
Fitting AI suggestions
02
Store & regional managers
- Case progress and record completeness
- Spot process drift and training needs early
Keeps an eye on
Case progress
Overdue items
Record completeness
03
Brand & HQ
- Consistent process, visible gaps across stores
- Store know-how becomes operating data
Sees in SONUS MANAGE
Revenue & targets by store
Store ranking
Post-visit reports

SONUS AI is available in Traditional Chinese and English

FAQ

The AI system stores run on

Everything about the customer, in one place

Draw the audiogram right in the system

A pitch tailored to each customer

Every visit, in context

From trial to sale, nothing slips

Your numbers at a glance

Ask tono™, the AI assistant

HQ sees every store

Six modules, one customer journey

Fitting AI

Sales Strategy

Service Records

Follow-up assessment

Initial assessment

Consultation

Customer Tracking

Appointments

Inventory

Unified Customer Profile

AI suggests, the audiologist decides

Audiogram and record

Ranked options, with reasons

The audiologist decides

Built around the audiologist's workflow

Booking & prep

Questions? Ask tono™

From opening to close, one system

Before opening

Hearing test

Trial

Sale & handover

Repair intake

Closing

Frontline to HQ, one system

Frontline staff

Store & regional managers

Brand & HQ

Common questions

Make in-store fitting standard and efficient

Make in-store fitting
standard and efficient